Frequently Asked Questions

Subscriptions and Membership

Q.  I want to sign up for a subscription!  Are there any extra fees?

A.  No!  You pay only your monthly subscription amount plus a flat rate for shipping (only $4.99 per month).  You are free, however, to send us any extra money that you just having lying around and don't really need.  We promise to give it a good home.

Q.  If I change my mind, can I cancel?

A.  You may cancel your subscription at any time (unless you prepaid multiple months).  But don't do that!  You'll miss out on all the fun!  If you do decide to cancel, just log-in to your user account and select the option to cancel your subscription. You can also choose to just skip a month if you will be out of town or are too busy to solve a mystery in a particular month. Please bear in mind that if you do cancel, you may not be able to re-subscribe again in the future. Because we only accept a limited number of new subscriptions each month, we reserve each month's allotment of subscriptions to new subscribers.

Q.  Can I get a mysterious package without subscribing?

A.  Why would you want to do that?  Our subscriptions are awesome!  We do offer our "one-time" Premium Experiences in our Shop, but the monthly mysterious package mysteries are only available as a subscription.  We will be adding new Premium Experiences to our Shop regularly at many different price points, so check back with us regularly for new experiences.  You can also follow us on Facebook to stay current on our new offerings.

Q.  Is everything needed to solve the mystery in the box?

A.  Nope, but that's a good thing.  If you (or a member of your group) have a smartphone with internet access (or a computer or tablet, or the ability to kidnap someone with one of these devices), you are all set.  Most of our immersive mystery experiences will take you online to uncover additional information and clues. We also provide hints and tips online.

Q.  Does the mystery continue from month to month?

A.  Each monthly package is a self-contained mystery experience that can be enjoyed and solved without any knowledge of our prior mysteries.  However, all of our mysteries are set in the same "shared universe" with characters, locations and overarching storylines that provide continuity and an enhanced experience for those subscribers who stay with us over time. There are meta-mysteries that run through and involve all of the monthly experiences for those who want a more in-depth experience over time.

Q.  What if I need hints or help to solve the mystery?

A.  Join our Facebook Group!  It's called "Mystery Experiences Hints, Tips and Discussion."  We provide hints and tips, and our community of subscribers collaborates on solving our mysteries.

Q.  Can I order previous mysteries that I missed?

A.   We will be offering enhanced versions of many of our previous mysteries as "stand-alone" Premium Experiences in our online Shop for purchase.  Check back with us frequently or "like" us on Facebook to stay current on our Premium Experience offerings.  They will be sold in limited edition runs and when they are sold-out, they will be retired from our Shop.

Billing, Payment and Shipping

Q.  When will I receive my mysterious package?

A.  All of our monthly mystery packages ship during the last week of each month.  If you initially subscribed after the 19th of the month, your first mystery will be shipped the following month.

Q.  When can I expect to be billed for my subscription?

A.  For monthly subscriptions, you’ll pay for your first mysterious package when you place the order. Starting with your second mysterious package, you’ll be on a regular monthly billing and shipping cycle.  Easy-peasy.

Q.  I don't live in the U.S. Can I still subscribe?

A.  Currently, we only offer subscriptions to mailing addresses within the U.S.  We recommend that you purchase a second home in the U.S. so that you don't miss out on any mysterious packages.

Q.  Can I have refund because ... my dog ate it ...  it was left out in the rain ... I didn't have time to enjoy it ... my new religion doesn't allow me to solve mysteries?

A.  We do not offer refunds.  We have to rely on your purchase commitment when planning for future mysteries. If you purchase a subscription or product, w will rely on your commitment.  For that reason, we do not provide refunds.

Other Questions

Q.  Is this appropriate for children?

A.  We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television. Our suggestion would be to try one of our mysterious packages yourself so that you will get a good feel for the content of our mysteries before making a decision. You could also screen the contents of the monthly packages before giving them to a younger person to ensure that the content meets your standards for what is age appropriate.  We do not include any sexual content or profanity in any of our materials or storylines.