Q. I want to sign up for a subscription and become a Member! Are there any extra fees?
A. No! You pay only your monthly subscription amount plus a flat rate for shipping (only $4.99 per month). You are free, however, to send us any extra money that you just having lying around and don't really need. We promise to give it a good home.
Q. If I change my mind, can I cancel?
A. You may cancel your subscription at any time. But don't do that! You'll miss out on all the fun! If you do decide to cancel, just log-in to your user account and select the option to cancel your subscription. We give our Members complete control over their subscriptions. To cancel, there is no need to call us, talk to a customer service representative or jump through any hoops. Just log-in and select the option cancel. With a mouse click, you're all done!
If you choose the option to cancel after your monthly renewal has recently occurred (the renewal date for all subscriptions is the last day of each month), then you will still receive the mystery for the renewal month, but will not receive any future mysteries. You will not be charged again and your subscription will not renew again on the next renewal date.
Q. Can I get a mysterious package without subscribing?
A. Why would you want to do that? Our subscriptions are awesome! We do offer our "one-time" Premium Experiences in our Shop, but the monthly mystery package mysteries are only available as a subscription.
We will be adding new Premium Experiences to our Shop regularly at many different price points, so check back with us regularly for new experiences. You can also follow us on Facebook to stay current on our new offerings.
Q. Is everything needed to solve the mystery in the box?
A. Nope, but that's a good thing. If you (or a member of your group) have a smartphone with internet access (or a computer or tablet, or the ability to kidnap someone with one of these devices), you are all set. Most of our immersive mystery experiences will take you online to uncover additional information and clues. We also provide hints and tips online.
Q. Does the mystery continue from month to month?
A. Each monthly package is a self-contained mystery experience that can be enjoyed and solved without any knowledge of our prior mysteries. However, all of our mysteries are set in the same "shared universe" with characters, locations and storylines that provide an enhanced experience for those subscribers who stay with us over time.
Q. What if I need hints or help to solve the mystery?
A. Join our Facebook Group! It's called "Mystery Experiences Discussion." We provide hints and tips, and our community of subscribers collaborates on solving our mysteries.
Q. Can I order previous mysteries that I missed?
A. We will be offering enhanced versions of some of our previous mysteries as Premium Experiences in our online Shop for purchase. Check back with us frequently or "like" us on Facebook to stay current on our Premium Experience offerings.
Q. When will I receive my mystery package?
A. All of our monthly mystery packages ship during the last week of each month. If you initially subscribed after the 19th of the month, your first mystery will be shipped during the last week of the following month.
Q. When can I expect to be billed for my subscription?
A. For monthly subscriptions, you’ll pay for your first mystery package when you place your order for a new subscription. Starting with your second mystery package, you’ll be on a regular monthly billing and shipping cycle that renews on the last day of each month. Your renewal will pay for the next mystery. The billing and shipping cycle continues as long as your subscription remains active.
Q. I don't live in the U.S. Can I still subscribe?
A. Currently, we only offer subscriptions to mailing addresses within the U.S. We recommend that you purchase a second home in the U.S. so that you don't miss out on any mysterious packages.
Q. Can I have refund because ... my dog ate it ... it was left out in the rain ... I didn't have time to enjoy it ... my new religion doesn't allow me to solve mysteries?
A. Unfortunately, we do not offer refunds since each monthly mystery is made-to-order and is never offered for sale again.
Q. Is this appropriate for children?
A. We have found that parents and teachers vary widely in what they find appropriate for children of different ages. The content of the mysteries is oriented more toward adults, but no more so than you would find on a typical episode of Criminal Minds or CSI on television. Our suggestion would be to try one of our mysterious packages yourself so that you will get a good feel for the content of our mysteries before making a decision. You could also screen the contents of the monthly packages before giving them to a younger person to ensure that the content meets your standards for what is age appropriate. We do not include any sexual content or profanity in any of our materials or storylines.